Cancellation & Refund Policy

Last Updated: October 11, 2026

Cancellations & Rescheduling

Cancellation is free up to 24 hours before your scheduled service. If you book less than 24 hours ahead, you may cancel free within 1 hour of receiving your confirmation. To cancel or reschedule, contact Effortless as soon as possible at hello@effortlessconcierge.com or by call or text to 757-238-5656.

Late Cancellations, Missed Appointments & No Access

Late cancellations are charged 50% of the service fee. Missed appointments, or services that cannot be completed because access or required information was not provided, are charged the full service fee.

If Effortless Cancels

If Effortless needs to cancel, you may choose a full refund of the service fee or a priority reschedule.

Work Already Started & Purchases

Once work has begun or materials, purchases, or reserved time have been committed, some or all of the service fee may be non-refundable. Purchases and other third-party costs made on your behalf are separate from the Effortless service fee.

Shopping Funds

For Grocery Shopping and Personal Shopping, your approved shopping budget is held through a secure Stripe authorization. Only the actual approved amount spent is captured, and any unused authorized funds are released.

Refund Processing

Payments are made through Stripe’s secure checkout, not on the Effortless website. Approved refunds are issued through Stripe and returned to the original payment method. Processing time may vary depending on the payment processor and financial institution.