Terms of Service
Last Updated: October 11, 2026
Introduction
Welcome to Effortless Concierge. These Terms of Service explain the rules that apply to use of our services. Browsing the website or submitting a Request Help form does not by itself create a confirmed service or constitute acceptance of all service terms. When a request is accepted, the applicable Terms and any service-specific authorization are presented through the private checkout for affirmative acceptance before payment and confirmation.
Services Requests & Confirmation
Submitting a request does not confirm a booking. All requests are subject to availability, service area, timing, and the type of support requested. A service is confirmed only after Effortless provides confirmation.
Established clients may request a repeat service by text, phone, or email rather than resubmitting the public Request Help form. A repeat-service message remains a request until Effortless accepts it and any required payment, updated terms, or service-specific authorization is completed.
Public availability is Evening + Weekend Support. Same-day requests are subject to owner availability and approval. Effortless does not offer instant booking, guaranteed same-day service, 24-hour availability, overnight service, or on-call support.
The standard public service area is Carrollton • Smithfield • Suffolk • Churchland • Western Branch & Surrounding Hampton Roads Areas. Requests outside the standard service area may be accepted at Effortless’s discretion and may carry additional travel fees or custom pricing.
Concierge Time
Concierge Time provides approved everyday errands and general concierge assistance at $60/hour with a two-hour minimum ($120 minimum service fee). Requests requiring more than 90 minutes transition to Concierge Time. Approved tasks, duration, locations, and charges are confirmed before payment; completing every requested task within the reserved period is not guaranteed. Additional service time requires client approval and confirmation of additional charges. Purchases, third-party costs, and applicable approved travel charges are separate. Required service-specific authorizations still apply.
Concierge Time is intended for approved everyday errands and general concierge assistance. Household Document Organization, Document & Asset Organization, and Gift Wrapping are not included in Concierge Time and must be booked and priced separately. Booking Concierge Time does not replace the established pricing, assessments, service requirements, or authorizations for these specialty services. If a customer requests one of these services alongside Concierge Time, Effortless will review and quote the services separately before requesting payment.
Pricing & Payment
Listed starting prices reflect the base cost of each service. Final pricing depends on the service selected, request details, time needed, travel involved, and approved add-ons. You will receive your total quote for approval before booking or paying. Submitting a request does not lock in a starting price. Purchases, third-party charges, tolls, parking, or other approved expenses are separate from the Effortless service fee unless specifically stated otherwise. Payment is collected through Stripe’s secure checkout before service is confirmed.
Changes, Cancellations & Rescheduling
Cancellation is free up to 24 hours before scheduled service. For bookings made less than 24 hours ahead, cancellation is free within 1 hour of confirmation. Late cancellations incur 50% of the service fee. No-access or missed appointments incur the full service fee. If Effortless cancels, the customer may choose a full refund of the service fee or a priority reschedule. Our Cancellation & Refund Policy provides the full terms.
Client Information & Access
Clients are responsible for providing accurate service details, instructions, contact information, and any necessary access arrangements. Effortless will only access information for the approved service and will take reasonable steps to protect private client information.
For in-home services, Effortless completes a short phone call with the client before accepting the request. Clients who are Deaf, hard of hearing, or need an accommodation may request video chat or another accessible option. Clients do not need to be home during service; access arrangements are confirmed during that conversation. Keys, access codes, and entry instructions are safeguarded and used only for the approved service.
Errands, Shopping & Client Purchases
Clients are responsible for the cost of merchandise, groceries, supplies, third-party charges, and other approved purchases. These costs are separate from Effortless Concierge service fees unless specifically stated otherwise.
For Grocery Shopping, Personal Shopping, or another approved service requiring purchases, the client must approve the shopping budget. Shopping funds are handled separately from the Effortless service fee through a secure Stripe authorization.
Effortless will not knowingly make purchases beyond the amount authorized without additional client approval and, when necessary, an additional authorization.
Effortless does not purchase or deliver alcohol, tobacco, nicotine, vaping products, or other age-restricted products as part of ordinary concierge shopping.
After the purchase, Effortless captures the actual approved amount spent and unused authorized funds are released. When a purchase is delivered to the client’s home, the original receipt is left with the items. For returns, exchanges, drop-offs, or other errands that do not require a return trip to the client’s home, the client will receive a photo or digital copy of the receipt by email or text, and the original receipt is kept for 30 days, then discarded.
Clients are responsible for ensuring that any payment method used is authorized by the cardholder. Effortless may pause, decline, or cancel a service if payment authorization cannot reasonably be verified, a transaction presents unusual payment risk, or Effortless receives notice that a payment may have been unauthorized. Relevant transaction, authorization, communication, and service records may be retained and provided to the payment processor, financial institution, card network, insurer, or other appropriate party in connection with a payment dispute or fraud review.
Business & Organization Services
Effortless may provide approved errand and practical support services to small businesses, professionals, and organizations. The person submitting the request confirms that they are authorized to request the service and approve related charges on behalf of the business or organization. Services are limited to the specific scope accepted by Effortless. Recurring, higher-volume, or custom business requests may require separate pricing, terms, or a separate service agreement. Business Runner covers approved practical business errands and task execution. Appropriate B2B work may operate under the DBA Effortless Solutions. It does not include unrestricted administrative authority, appointment coordination, or general vendor management.
Home & Property Services
Home check-ins (including plant watering during away-from-home check-ins), mail/package checks, home wait services, and related support are limited to the agreed scope. Effortless does not provide home inspection, security, property management, emergency response, or repair services. For Home Access & Wait-for-Service, Effortless may admit a specifically approved technician or service provider and wait during the scheduled appointment. Effortless does not supervise the work, manage the vendor, guarantee workmanship, or assume responsibility for the vendor’s independent acts or omissions.
Senior Support
Senior Support & Companionship is a non-medical companionship and practical support service only. Effortless does not provide transportation of the senior, nursing care, or personal care of any kind, including bathing, dressing, grooming, toileting, feeding, transferring, or help with walking or mobility; medication reminders or administration; medical monitoring; emergency response; or other licensed home-care or medical services.
Effortless does not perform any medical services of any kind.
Pet Transport
Pet transport is limited to approved dogs and cats 30 pounds or less. Clients must provide accurate health, temperament, and transport information and a safe restraint method approved by Effortless for the transport.
Effortless does not pay, advance, or guarantee payment of veterinary charges under any circumstances. Treatment decisions and payment arrangements are solely between Client and the clinic.
Prescription Pickup
Prescription Pickup is limited to non-controlled prescription pickup and delivery only. Effortless does not administer medications, provide medical advice, prescribe medications, order prescriptions or refills, manage medications, or provide medical or caregiver services. Requests may be submitted before a prescription is ready, but pickup will be attempted only once readiness is confirmed and remains subject to the pharmacy’s third-party pickup requirements.
Before actual pickup, provide the patient’s full legal name, date of birth, address, medication name, prescription number, and pharmacy name and location through the private checkout questionnaire or by text. Patient phone number is optional; no prescribing doctor’s name or prescription photograph is required, and information already provided by text need not be entered again.
Copays may be paid with separately authorized customer funds; Effortless does not advance its own money. Refrigerated prescriptions are delivered directly after pickup with no additional stops. All prescriptions must be handed directly to the customer or a specifically named authorized adult. Provide the recipient’s name and delivery instructions. Prescriptions will never be left unattended or at the door.
Document Organization Services
Household Document Organization and Document & Asset Organization are administrative organization services. Effortless does not provide legal, tax, financial, appraisal, accounting, or estate-planning, medical, or other professional advice. Prices shown for these services are starting prices only. Information submitted through the request form is preliminary and is used for initial planning. A complimentary consultation or assessment is required before final pricing and booking. Final pricing is based on the actual scope, volume, condition, complexity, and materials involved. Effortless may decline, phase, or rescope a project if the actual work is larger, more complex, or materially different from what was initially described. Household Document Organization starts at $175. Document & Asset Organization starts at $225; both require an assessment before final pricing.
Gift Wrapping
Gift Wrapping package prices include non-specialty wrapping paper, tape, and a coordinating bow. Additional charges, quoted for client approval, may apply for gift bags and tissue paper, decorative bow upgrades, oversized or unusually shaped gifts, rush service, specialty or client-requested materials, and extended travel. Pickup and return are included. An extended-travel charge may apply, even within our regular service area, and will be quoted for approval before booking.
Laundry Folding and Put-Away
Laundry Folding & Put-Away includes standard folding of clean, dry laundry, hanging suitable items on client-provided hangers, matching socks already in the baskets, and put-away in client-designated drawers, closets, or other approved locations. There is no limit based solely on the number of rooms. Package prices remain based on the number of loads; one load means one normally filled standard household laundry basket. Laundry must be ready and accessible. Effortless does not search through the home for laundry or belongings, perform complicated or specialty folding, reorganize drawers or closets, wash, dry, treat stains, iron, or steam, or handle wet, damp, or dirty laundry. Services performed inside the home remain subject to the Home Access and Away-from-Home Authorization when applicable.
Basic Tech Help
Basic Tech Help covers everyday help with devices, apps, and accounts the client already owns, such as setup, settings, and showing how to use them. Effortless does not provide advanced IT support, hardware repair, data recovery, or cybersecurity services.
Delays & Circumstances Outside Our Control
Arrival times and service completion may be affected by traffic, weather, road conditions, accidents, closures, vendor delays, or other circumstances outside Effortless's reasonable control. Clients will be notified when a meaningful delay occurs.
Confidentiality
Effortless respects the privacy of client households and information encountered while providing services and will take reasonable steps to keep non-public client information confidential.
Service Limitations
Effortless does not offer house cleaning; laundry washing or drying; child or senior transportation; medical or personal care; appointment coordination; meal preparation; general vendor management; pet sitting or dog walking; or general home organizing. Document organization is distinct from general household organizing.
Effortless may decline or discontinue a request that is unsafe, unlawful, outside the agreed scope, outside the service area, or otherwise inappropriate for the business. Booked services are governed by the General Service Terms accepted at checkout, including its limitation of liability, dispute resolution, and Virginia governing law.
Contact
Questions about these Terms can be sent to hello@effortlessconcierge.com or by call or text to 757-238-5656.